Vendor
FAQs
What is a live
virtual event? A live virtual event connects
vendors with customers in a face to face interaction. The vendor’s booth is set up at their home and customers have
the opportunity to click through to a live chat with the vendor. This is all
done from a single event webpage.
What will it look
like? The “front” of your booth will be a
group of images (video is possible) that you will submit when you register for
the event. As the customers scroll through the vendors, they will see your
pictures, a description of your product, and a button to click through to your
website.
I’m not “techy”, am
I going to be able to figure this out? We
think it’s simple enough that anyone will be able to figure it out. Step 1: Log
in to the event webpage. Step 2: Click the “Start Video Chat” button. Step 3:
Get ready to meet your customers!
Do I need to download anything? Nothing
needs to be downloaded by the vendor or the customer.
How do I sign up? The sign-up process is done through BoothCentral.
The information you include on your application will auto populate to the event
webpage.
Should I set up my
full booth, just like an “in-person” event? Events
like this are still new, so you are a trailblazer in figuring out what works
best. We recommend taking some time before the event, setting up a display, and
looking at it through your camera. Does it look cluttered? Boring? What catches
your eye?
How will I make sales? We recommend
two options. 1) If you have an online store, customers can click out of the
chat and click on your website. Be prepared with clear instructions - “Click on
the webpage under my tile.
Search
for <this itme > in my online store”. 2)
Provide the customer with your PayPal address. When they pay,
ask
them to include the item they are purchasing in the “Note”.
How
many customers can enter my booth at a time? Just
like your booth at an event can fill up, your online booth can fill up. We max
the capacity at 5, which is primarily so that everyone’s internet connections
can provide a quality video experience for the customer.
What do I do if I
can’t get something to work? BoothCentral provides Chat help during the course of the event. With one
click someone will be there to provide you or your customer with technical
support.
What I need when I Register?
1. Please upload a banner or logo
(800px width x 480px height) to use for the virtual event.
2. Please provide a link to your
website for attendees to visit.
3. Please provide a link (Youtube or Vimeo) to a short intro video for the virtual event.
4. Please
provide a brief description (no more than 25 words) to display under your
business name.
5. Please
provide any additional info you want to show or promote for the virtual event.
6. Please upload 1st addt'l. picture (800px width x 480px height) to showcase
for the virtual event.
7. Please upload 2nd addt'l. picture (800px width x 480px height) to showcase
for the virtual event............
8. Please upload 3rd addt'l. picture (800px width x 480px height) to showcase
for the virtual event.
9. Please upload 4th addt'l. picture (800px width x 480px height) to showcase
for the virtual event.
10. Please upload 5th addt'. picture (800px width x 480px height) to showcase for
the virtual event
Preparing for Your Event
We’re
so glad you are going to be part of a Live Virtual Event! If you were getting
ready for an in-person event, you would need to go through your checklist of
booth supplies, make sure everything is loaded in your vehicle, etc. Because
this is a Virtual Event, there’s a different sort of checklist that you’ll need
to go over. Below is a virtual checklist that you’ll need to review before your
event.
1.
Review Your Vendor Tile
●
Go to https:://my.boothcentral.com
●
Make sure you are logged in (log in
if you are not)
●
Then click on this link (you should
NOT see a pop-up asking you to enter your name/email):
○
h ttps://my.boothcentral.com/v/events/alameda-spring-virtual-festival/ live
●
Find your vendor tile and review
your images, video (if any), description, and
your website link
○
Best optimal images are 800px
(width) x 480px (height) or anything larger
in 5:3 aspect ratio
○
You are allowed 1 logo image, 5
product images, and 1 video link
○
It’s is best to keep the description
brief under your business name
○
Additional information can be
provided for the expanded tile (HTML is allowed)
Please
FEEL FREE To send any updates you like to
s upport@boothcentral.com, NOT the promoter! Include the name of your event in the email.
2. Technical Preparation
●
Video chat with multiple
participants requires a lot of Internet bandwidth. To make sure you have the
best connection possible, please follow these
steps.
○
Outside of using the BoothCentral platform, limit your internet usage as much as possible during the hours of the event
○
Reboot your router and your computer
before your event (if possible)
○
Set up your computer or device as
close to the router as possible
○
Make sure no one in your home is
using online streaming services such
as Netflix streaming, online gaming, etc during the event
○
Close out all other unnecessary
application on your device
●
Use a recommended browser and make
sure it is updated:
○
For desktop/laptop computers and
Android devices, use Chrome
○
For iPad or iPhone, use Safari
○
Do NOT use Edge or IE Explorer
For
further details, read the following article - “What browsers doB - oothCentral live virtual events require for video chats?”
●
Make sure your browser has access to
your camera and microphone:
○
For assistance on how to unlock your
camera/mic access, read the following
article - “U nblock camera/mic access on a computer”
We have provided a lot of
help articles on technical issues, which are all available here - Troubleshooting & Technical Help
3.
General Preparation
for the Event
●
Plan out a location where you will
be hosting the video chat
●
Make sure it is a quiet area
●
Set up the space with good lighting,
especially on you and the products you
are going to present to your customers
●
See what your virtual booth set-up
looks like in a video screen (landscape)